Algemene voorwaarden

1. General

These Terms of Service apply to all use of the website and all purchases made through Luki.

By accessing our website and/or purchasing from us, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our services.

2. Company Information

Luki operates as an online store offering consumer electronics and related products.

For any questions, you can contact us at:
📧 support@getluki.nl

3. Products & Information

We strive to ensure that all product descriptions, images, and prices are accurate.

However:

  • Minor differences may occur
  • We do not guarantee that all content is error-free or complete

We reserve the right to:

  • Modify product information
  • Correct errors or inaccuracies at any time without prior notice

4. Orders

By placing an order, you confirm that:

  • You are legally capable of entering into a binding contract
  • The information you provide is accurate and complete

We reserve the right to:

  • Refuse or cancel orders
  • Limit quantities per customer
  • Cancel orders in case of suspected fraud or misuse

5. Pricing & Payments

All prices are shown in EUR and include VAT unless stated otherwise.

We accept secure online payment methods as displayed at checkout.

We reserve the right to:

  • Change prices at any time
  • Correct pricing errors, even after an order has been placed

If a pricing error occurs, we will contact you before processing the order.

6. Shipping & Delivery

We aim to deliver orders within the estimated timeframe stated on the website.

However:

  • Delivery times are indicative and not guaranteed
  • Delays may occur due to external factors

We are not liable for delays caused by:

  • Carriers
  • Customs
  • External logistics issues

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms an integral part of these Terms.

8. Use of the Website

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with the website’s functionality or security

We reserve the right to restrict or terminate access if misuse is detected.

9. Intellectual Property

All content on this website, including:

  • Text
  • Images
  • Branding
  • Logos

Is the property of Luki and may not be used, copied, or distributed without prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our liability is limited to the amount paid for the product

Nothing in these Terms limits your statutory rights as a consumer.

11. Warranty & Product Use

Our products must be used in accordance with the provided instructions.

We are not responsible for damage caused by:

  • Improper use
  • Unauthorized modifications
  • External factors beyond our control

12. Privacy

Your personal data is processed in accordance with our Privacy Policy.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon publication on the website.

14. Governing Law

These Terms are governed by the laws of the Netherlands.

Any disputes will be submitted to the competent court in the Netherlands.